FAQ

When will I receive my order?

We ship worldwide!

 Country

Estimated delivery time (business days)

USA

8-15 days

UK

6-12 days

Canada

10-20 days

Australia

8-16 days

Austria

8-16 days

Belgium

8-16 days

Denmark

8-16 days

France

8-16 days

Germany

8-16 days

Italy

8-16 days

Spain

8-16 days

Sweden

8-16 days

Netherlands

8-16 days

India

10-20 days

*Processing time is 1-4 days. All the shipping tims above are estimates. They may vary slightly according to circumstances like demands, seasons and logistics conditions.

We ship to countries apart from mentioned above. Please email us at support@alphaweebs.com to know about their shipping information.

*All shipping times exclude clearance/customs delays

   

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please don't hesitate to Contact Us and we will do our best to reply within 24 hours.

 

I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE. WHERE ARE MY OTHER ITEMS?

Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately.

 
You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on their way.

 

DO YOU ACCEPT CASH UPON DELIVERY?

Unfortunately our operations are only limited to credit/debit card transactions.

 

HOW DO I TRACK MY ORDER ACCURATELY?

1. Visit the website:

https://parcelsapp.com/en/tracking/


2. Enter Your Tracking Code, provided in the Shipping Confirmation Email.

3. Click the “Track” Button.

 

Do you have any guarantee? 

30 DAYS MONEYBACK GUARANTEE

Contact us within 30 days of purchase & get a full refund!

We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. 

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. 

 

 

CAN I CANCEL MY ORDER?

We are able to cancel your order with no penalty BUT you must cancel your order 6 hours after creating it for the cancellation to be applied.

All you need to do is send us an email on support@alphaweebs.com with the subject line "CANCEL ORDER #_ _".

If 6 hours have passed since your purchase, unfortunately, we cannot provide any cancellation.

 





Things to Keep in Mind:

Order Numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should updating within a few business days.