FAQ

FAQ

Q: CAN I CANCEL MY ORDER?
A: We are able to cancel your order with no penalty BUT you must cancel your order 6 hours after creating it for the cancellation to be applied. All
you need to do is send us an email
with the subject line "CANCEL ORDER #_ _".
If 6 hours have passed since your purchase, unfortunately, we cannot provide any cancellation.

Q: I HAVE ENTERED AN INCORRECT ADDRESS!
A: If you have misspelled or auto-filled your address incorrectly. Notify us immediately via email at support@alphaweebs.com within 24 hours of placing the order. If 24 hours have passed since your purchase, unfortunately, we cannot provide any address changes.

Q: When will I receive the tracking number? 

A: Please allow 5-10 business days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. The estimated shipping time is 7-10 business days. The prices may change in the future depending on the cost of raw material and labor as this is a made-to-order product.

Q: WHEN WILL MY ORDER ARRIVE?

A: Please allow 5-10 business days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. The estimated shipping time is 7-10 business days. The prices may change in the future depending on the cost of raw material and labor as this is a made-to-order product.

Q : I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
A: If we still haven't managed to answer your question please don't hesitate to Contact Us and we will do our best to reply within 24 hours.

Q:I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE. WHERE ARE MY OTHER ITEMS?
A: Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately.
You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on their way.


Q: WHERE ARE WE BASED AND WHERE DO WE SHIP FROM?
A: We're an US based company, but for us to be able to ship worldwide at an extremely low cost for all our lovely customers, we produce
and dispatch our quality items from China. We ensure that all our items are the highest of quality and crafted with care.


Q: DO YOU ACCEPT CASH UPON DELIVERY?
A: Unfortunately our operations are only limited to credit/debit card transactions.